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Frequently Asked Questions
Find answers to common queries about our LED strips and services.
Is ambe lighting a factory?
We are a professional LED light strip manufacturer. Welcome to visit us. We now support online factory tours using conference software such as ZOOM/Teams.
What are ambe lighting's main products?
We primarily produce LED light strips and LED flex neon strips. To meet our customers' one-stop shopping needs, we also provide related accessories such as LED aluminum profiles, LED controllers, power supplies, and connectors.
What waterproof ratings does ambe lighting offer?
Our products offer IP20 non-waterproof ratings and IP55/65/67/68 waterproof ratings.
What LEDs do ambe lighting use in LED strips lights?
We primarily use branded LEDs such as Cree, NICHIA, Samsung, OSRAM, Epistar, and Sanan and so on.
Does ambe lighting offer OEM/ODM services?
Yes, we have extensive experience in OEM/ODM services for LED light strips. We have an experienced R&D team of over 10 members. We strictly adhere to the principle of not disclosing or selling our customers' unique designs or co-developed products to any third party.
How does ambe lighting ship? How long does it take to arrive?
We typically ship by DHL, UPS, FedEx, or TNT. Delivery typically takes 3-5 days. Air and sea freight are also available.
Does ambe lighting offer free samples? What is the minimum order quantity?
Yes, we offer free samples. The minimum order quantity for standard products is 100 meters. However, customized products have different minimum order quantities. The minimum order quantity varies by product. For example, the minimum order quantity for a customized LED light strip is 1000 meters.
What is ambe lighting's lead time?
Typically, our orders ship within 2-3 weeks. However, if the production schedule is heavy, delivery time may be longer. Customized products also require more time.
What are ambe lighting's payment terms?
For small orders (usually under $200), you can pay via PayPal. However, for bulk orders, we only accept 30%T/T in advance and 70%T/T balance before shipment.
What is ambe lighting's warranty policy?
We offer 3-year or 5-year warranty for different products. Generally, indoor non-waterproof IP20 LED light strips have a 5-year warranty, while outdoor waterproof IP55/65/67/68 LED light strips have a 3-year warranty. During the warranty period, if the customer provides proof of product quality issues and our engineers confirm the issue, we will replace the defective product. For small orders (non-waterproof products under 100 meters; waterproof products under 50 meters), customers do not need to return defective samples. For large orders, customers are required to ship the defective parts back. Repairing or replacing the product is our sole responsibility and we do not assume any other liability.
Visit Our Factory
We welcome you to visit our facility to see our manufacturing process firsthand.
Bldg 15, Hongfa Industrial Park, Bao'an, Shenzhen City, China 518108Mon-Fri 8am-7pm, Sat 9pm-6pm+86 13670191629Select...
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+86 13670191629
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